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Network and Systems Administration ▪ Systems Integration ▪ IT Administration

Career Profile

* Organized IT professional with eight years of experience planning, building, and supporting IT infrastructures. Incorporates an aggressive stance toward expandability and ease of use to build innovative, lasting information systems.
* Performed the role of Network and Systems Administrator for TeleVox Software, the leading provider of communication solutions for the healthcare and utilities industry. Responsible for maintaining 200+ servers and four separate and disparate networks with greater than 97% uptime. Researched, tested, and implemented new technologies and system improvements to increase productivity and increase system capacity.

Key Strengths and Technology Abilities

* Disaster Recovery
* Network Planning and Deployment
* Project Planning
* Technology Integrations
* Project Management
* Technology Rightsizing

Summary of Major Accomplishments

* Migrated the TeleVox Corporate office network to single sign-on via Microsoft Active Directory and LDAP technologies. This included all web-based applications, the IT helpdesk system, Red Hat Linux servers, and a migration to Exchange Server 2003. Reduced helpdesk tickets as fewer tickets were opened regarding expired logins.
* Led the project team that built and implemented a corporate intranet based on the IT Department’s Intranet portal using open source technology.
* Wrote the complete InfoSec policy for TeleVox and established procedures for patching, maintenance windows, security violations, and day to day network usage.
* Increased productivity and reduced expenditures by implementing open source network monitoring tools such as Cacti and Nagios, which provide centralized network monitoring, trending, and alerting for 200+ servers and network devices via email and SMS paging.
* Implemented VPN solution for customers to upload data files to meet HIPAA compliancy.
* Implemented Computer Associates (CA) security and backup solutions in multiple diverse enterprise environments.

Career Development

TeleVox Software / West Interactive: Feb 2005 to Feb 2007
Network Administrator - IT Team Lead: Managed all aspects of the network and attached devices.

* Responsible for project management and overall technical lead for the IT department.
* Conducted security planning, implementation and monitoring. This included firewalls, IDS (both host and network based) and reviewing of logs.
* Conducted system monitoring, trending, and alerting for 200+ servers. Using various open source packages, the IT department had a complete view of the infrastructure from one portal.
* Oversaw the operation of the IT Helpdesk and its staff to ensure timely resolution on issues. Developed SLAs for various problems and projects.
* Wrote the corporate InfoSec policy that was later ratified and adopted company wide addressing Vendor NDAs, Employee Acceptable Usage policies, server standardization and implementation, documentation policies, and more.
* Responsible for the upkeep and management of all Cisco network equipment.
* Led the project team that began the push for the utilization of open source technologies in conjunction with Microsoft technologies. Both the corporate website (www.televox.com) and the company intranet were the first two projects to be completely open source based from the OS to the applications that powered them.
* Partnered with the TeleVox Engineering and Operations department to monitor and troubleshoot our customer datacenter.
* Oversaw hardware, software, and networks to support 250+ internal employees and several million external customers in our Mobile, AL facilities.
* Implemented several collaboration technologies to assist remote work force including VPN, MS Live Communications Server, shared whiteboards, and improved webmail via Exchange 2003, ActiveSync, and Outlook Mobile.
* Tested and implemented TOE networking hardware for our clustered systems to improve network utilization.
* Responsible for maintaining and monitoring multiple IBM DS4000 SAN systems.

Net-Tek Solutions: Oct 2003 to Feb 2005
Systems Engineer: Computer Associates software installation and support.

* Led teams of engineers in the planning and implementation of CA-oriented solutions for customers.
* Implemented integrated antivirus, spam, spyware, web filtering, and intrusion detection technologies in large enterprise environments such as school districts (East Baton Rouge School System, Memphis City Schools), hospitals (Providence Hospital, Greenwood LeFlore Hospital), and large corporations (Olan Mills, Pilot Catastrophe Services).
* Provided support for managed customers for Windows XP and Windows 2000 / 2003 Server.
* Provided Cisco installation and support for Pix firewalls, VPN, and 800 series SOHO routers.
* Established VPN and GRE tunnels to managed customer LANs for quicker support.

Early Technical Employment

Self Employed : Dec 2002 to Oct 2003
Contract managed IT work for a variety of small businesses.

Advanced Wireless : Dec 2001 to Oct 2002
Director of Technical Support, Web Designer

Zebra.Net : Aug 1999 to Sep 2001
Director of Technical Support

Skillset

* LAN and WAN
* Linux OS; Fedora Core 1-5
* T1 / Frame Relay / PPP
* Raid 0, 1, 5, 10
* TCP / IP
* Windows 95, NT, 98, 2000, XP
* Cisco Pix firewalls, v7.1 and lower
* Windows 2000/2003 Server (all)
* Cisco 800, 1600, and 2600 series routers
* Microsoft Office
* Cisco IOS software 12.0 and greater
* HTML and PHP
* Cisco Catalyst switches (2980, 2948G)
* SCSI , Fibre Channel, SATA
* Cisco IOS switches (6509, 4006, 3550)
* Load balancing
* HP Netserver LPR and LP1000/2000
* IIS and Apache
* IBM x345 and x445 server platform
* Windows Active Directory
* IBM DS 4200 SAN storage systems
* eTrust Antivirus 7.0-8.0
* MSSQL and MYSQL administration
* Brightstor Arcserv v9-11.5
* Microsoft Exchange 2000 / 2003
* eTrust SCM (v1-8)
* Microsoft Live Com. Server 2005
* Squid Proxy Server

Education and Professional Development

References available upon request